Refund Policy
Something not right with your order? Please tell us-we want to make it right. Email info@mauihub.org or call or text 808-757-9125. A photo is helpful if an item arrived damaged or wasn’t what you expected.
Our farmers and producers prepare many items specifically for each market cycle. Once ordering closes, we generally can’t cancel an order or refund items because a customer can’t receive or pick up their order. If an item is missing, damaged, or unavailable, we’ll review the issue and arrange an appropriate refund or credit. Eligible refunds are processed within two business days. A refund paid with SNAP benefits goes back to the customer’s SNAP EBT account.
Text Messaging Terms & Conditions
If you opt in, Maui Hub will use SMS to send you customers account and order-related updates, including pickup reminders, delivery notifications, order status changes, service updates, and important marketplace communications. Messages are tied to customer activity with Maui Hub’s online farmers market and non-profit food access programs. Message frequency varies, and message and data rates may apply.
You can opt out at during registration using the form below and at any time thereafter by replying STOP. Reply HELP for assistance, or contact info@mauihub.org or 808-757-9125. Carriers are not responsible for delayed or undelivered messages. We do not share your text messaging opt-in information with third parties for their own marketing; service providers may use it to help us deliver messages.
Terms of Service
When you place an order, our producers get to work. Items may be harvested, made, and packed just for you, so you’re responsible for paying for your confirmed order and receiving it at your selected delivery or pickup time.
Once the ordering period closes, changes and cancellations may no longer be possible. If something goes wrong with an item, please contact us-we’ll review it under our Refund Policy.
Local food has character! Produce may vary in size or appearance from what you see in a photo. We still expect it to meet our quality standards when it reaches you.