Privacy Policy
Your information helps us get your order to the right place and keep you in the loop. Maui Hub collects the contact, account, order and donation details needed to run our market, fulfill orders, and respond when you need help. Payment information is handled through our payment providers.
Our website and online market may use cookies to keep you signed in, manage your cart, and help the sites work properly. We use service providers to operate the market and communicate with customers; we do not share your information with others for their own marketing.
If you sign up for market emails, you can unsubscribe using the link in an email. Questions about your information? Reach us at info@mauihub.org or 808-757-9125.
Refund Policy
Something not right with your order? Please tell us-we want to make it right. Email info@mauihub.org or call or text 808-757-9125. A photo is helpful if an item arrived damaged or wasn’t what you expected.
Our farmers and producers prepare many items specifically for each market cycle. Once ordering closes, we generally can’t cancel an order or refund items because a customer can’t receive or pick up their order. If an item is missing, damaged, or unavailable, we’ll review the issue and arrange an appropriate refund or credit. Eligible refunds are processed within two business days. A refund paid with SNAP benefits goes back to the customer’s SNAP EBT account.
Text Messaging Terms & Conditions
If you opt in, Maui Hub may text you about your account, orders, pickup or delivery, and other market updates. Marketing texts are sent only when you opt in to receive them. Message frequency varies, and message and data rates may apply.
You can opt out at any time by replying STOP. Reply HELP for assistance, or contact info@mauihub.org or 808-757-9125. Carriers are not responsible for delayed or undelivered messages. We do not share your text messaging opt-in information with third parties for their own marketing; service providers may use it to help us deliver messages.
Terms of Service
When you place an order, our producers get to work. Items may be harvested, made, and packed just for you, so you’re responsible for paying for your confirmed order and receiving it at your selected delivery or pickup time.
Once the ordering period closes, changes and cancellations may no longer be possible. If something goes wrong with an item, please contact us-we’ll review it under our Refund Policy.
Local food has character! Produce may vary in size or appearance from what you see in a photo. We still expect it to meet our quality standards when it reaches you.